Opening AdaptixCore
Opening the page you asked for.
Skip to main content
CAD / DISPATCH
The patient record should start with the call.
Your dispatcher types the address, the unit, the times and the complaint. Then the crew types the same address, the same times and the same complaint again into a different system. The second copy is where the disagreements start.
THE JOB THIS FINISHES
Take the call, assign the right unit, and manage the incident without leaving dispatch.
Take the call, pick the unit that can actually go, track the incident to close, and hand the crew a chart that already knows where they were sent and when.
WHO IS ACTUALLY IN HERE
The dispatcher on console at 02:40.
One caller on the line, two units available, a third due back, and a supervisor asking which crew is closest. The answer has to be on one screen.
ROLES THAT WORK HERE
- Dispatchers
- Communications supervisors
- Operations leaders
Permissions change which queues, records and actions a person can reach. They never create a second competing version of CAD / Dispatch.
THE WORKFLOW
Follow the record through CAD / Dispatch.
Each step is one state of the same record. Select a step to read it, or let it walk itself.
THE CALL ARRIVES
Capture the call once.
Location, complaint, caller detail and priority are entered in the dispatch workspace. This is the first and only time anyone types them.
The short version
One recordCall01
ThenDispatch02
ThenRespond03
ThenClose or hand off04
IN, WORK, OUT
What arrives, what happens, and what leaves.
An application is honest about its boundaries. These are the ones CAD / Dispatch keeps.
INFORMATION IN
What arrives here
- The 911 or transfer request
- Caller and location detail
- Unit and crew availability
- Premise and hazard context
- External CAD context where an agency receives it
THE WORK
What happens here
- Call intake
- Priority and response decisions
- Unit and crew assignment
- Live incident status
- Dispatch communications
- Incident timeline and dispatch audit
WHAT LEAVES
What goes onward
- An incident record with its full timeline
- The chart handoff into ePCR
- Crew alerts and acknowledgements
- Unit status back to Fleet readiness
- Dispatch activity available to Founder Command
CONNECTED WITHOUT DUPLICATION
The record hands off. The workflow is not copied.
CAD / Dispatch owns its job. These applications receive what they need instead of rebuilding this one inside themselves.
CORTEX IN CAD / DISPATCH
Assistance that never becomes the record.
Cortex assists the dispatcher inside CAD — screening guidance and an intake summary drawn from the call already in front of them.
THE BOUNDARY
Cortex output in CAD is advisory. The dispatcher assigns the unit, and the incident record is what the platform treats as true. If Cortex is unavailable, the dispatch workspace says so and keeps working.
- Screening guidance during intake
- An intake summary for the crew
- Console assistance without leaving the board
WHAT CHANGES
The same job, done differently.
HOW IT USUALLY WORKS
- Call typed into dispatch, then re-typed into the chart
- Unit availability held on a board, a spreadsheet or a radio
- Dispatch times reconstructed later from memory
- A separate tool to page the crew
IN CAD / DISPATCH
- Call captured once and carried forward
- Availability visible where the assignment is made
- Timeline recorded as the incident actually moved
- Alerting inside the same workspace
YOUR NEXT MOVE
Try it, price it, or plan the switch.
LIVE DEMO
Use it before you talk to us.
The demo runs the real CAD / Dispatch workspace. It is the application, not a slideshow of it.
PRICING
Know the cost first.
Dispatch is part of the AdaptixCore subscription. See what a plan includes before you talk to anyone.
MIGRATION
Plan the switch.
Agencies usually arrive with an existing CAD or an external CAD feed. The switch plan covers running the current system while dispatch moves.
WHAT WE CAN ACTUALLY SHOW
Check it yourself rather than take our word.
HIPAA
Aligned
Operating posture only. HIPAA has no federal certification program, so "HIPAA-aligned" (not "HIPAA certified" or "HIPAA compliant") is the accurate framing per the project's own public-copy rule.
SOC 2 Type II
In progress
Audit engagement described as in progress. No completion evidence or completion date is confirmed anywhere in this repository as of the audit date below.
SEE THE REAL WORKFLOW
Watch one call become a finished chart.
The fastest way to judge dispatch software is to follow a single call through it and see what the crew inherits.