Opening AdaptixCore
Opening the page you asked for.
ADAPTIXCORE
CAD dispatch software for EMS and fire
Enter the incident once, send the right unit, and keep the context you captured at intake attached to the encounter all the way through documentation and billing. The incident you dispatch is the incident you bill.
THE JOB TODAY
What this work costs when the tools are disconnected.
Legacy CAD bottlenecks at intake — the dispatcher retypes the same address, complaint, and unit across disconnected screens while the clock runs. Acuity is a gut call, so the wrong unit gets sent to the wrong incident. Dispatch never speaks to the ePCR or the biller, so the same encounter is keyed again downstream by people who were not on the radio. By the time billing opens the claim, the dispatch context that justified the transport — the chief complaint, the origin, the level of service — is gone, and a clean claim becomes a denial nobody can defend.
HOW ADAPTIXCORE RUNS IT
The same job on one connected record.
AdaptixCore CAD runs real-time structured incident intake, Cortex-assisted acuity scoring, and intelligent unit recommendation on the same connected record as crews, transport, ePCR, and billing. The complaint, location, and level-of-service captured at intake follow the encounter all the way to the claim — no re-keying, no swivel-chair between systems. Dispatchers see every unit on a live integrated map, crews acknowledge from the rig, and mutual aid coordinates inside the same picture.
WHAT IT ACTUALLY DOES
Product behaviour, not adjectives.
Every line below is implemented behaviour you can exercise in the live demo — nothing on this page is a mock-up or a roadmap item.
Multi-channel intake
requests the agency receives by phone, radio, or inter-facility transfer captured into one structured incident record
Cortex acuity scoring
STEMI, stroke, and sepsis risk surfaced at assignment, not after the run
Intelligent unit recommendation
best-fit unit by capability, proximity, and crew certification with provenance
Live unit tracking
every apparatus on an integrated map with real-time status and AVL
Crew notification
automatic dispatch to the crew's devices with one-tap acknowledgment
Priority escalation
automatic re-tier and mutual-aid coordination when no unit is available
Time-stamped dispatch timeline
request receipt through unit clear, every status change captured
Audit log
every dispatch decision recorded with operator, timestamp, and agency
WHERE THIS LIVES IN ADAPTIXCORE
This work belongs to the CAD application.
Dispatch is one job inside one application: intake, assignment, live tracking, and handoff run in the CAD application, and every other application inherits what dispatch already captured.
The application page shows who works in it, the workflow the record follows, and how it connects to the rest of the platform — all AdaptixCore applications share the same record.