Legacy CAD bottlenecks at intake — the call-taker retypes the same address, complaint, and unit across three disconnected screens while the clock runs
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Computer-aided dispatch for modern EMS and fire — multi-channel intake, Cortex acuity scoring, and intelligent unit recommendation on the same tenant-isolated data model that runs crews, transport, ePCR, and billing. The call you take is the call you bill.
Legacy CAD bottlenecks at intake — the call-taker retypes the same address, complaint, and unit across three disconnected screens while the clock runs
Acuity is a gut call, so the wrong unit gets sent to the wrong call and a BLS truck arrives at a STEMI
Dispatch never speaks to the ePCR or the biller, so the same encounter is keyed a second and third time downstream by people who were not on the radio
By the time billing opens the claim, the dispatch context that justified the transport — the chief complaint, the origin, the level of service — is gone, and a clean claim becomes a denial nobody can defend
AdaptixCore CAD runs real-time multi-channel call intake, Cortex-assisted acuity scoring, and intelligent unit recommendation on the same tenant-isolated data model as crews, transport, ePCR, and billing. The complaint, location, and level-of-service captured at intake follow the encounter all the way to the claim — no re-keying, no swivel-chair between systems, no lost provenance. Dispatchers see every unit on a live integrated map, crews acknowledge from the rig, and mutual aid coordinates inside the same picture instead of over a third radio.
phone, radio, and inter-facility request captured into one structured call record
STEMI, stroke, and sepsis risk surfaced at assignment, not after the run
best-fit unit by capability, proximity, and crew certification with provenance
every apparatus on an integrated map with real-time status and AVL
automatic dispatch to CrewLink and Field MDT with one-tap acknowledgment
automatic re-tier and mutual-aid coordination when no unit is available
call receipt through unit clear, every status change captured
every dispatch decision recorded with operator, timestamp, and tenant scope
No swivel-chair integrations. No spreadsheet exports. One data model, shared across every module.
20 minutes with Joshua on a real tenant-isolated build — the actual operator workflow, no mocked data, no slideware.