Opening AdaptixCore
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ADAPTIXCORE
An AI phone agent for the calls that follow a script
Let a machine answer the facility asking where the transport is, sit on hold with the payer, and place the confirmation calls — while operators watch every live transcript and can barge in at any second.
THE JOB TODAY
What this work costs when the tools are disconnected.
EMS dispatchers and billing operators burn hours of every shift on calls that follow a script that never changes. A facility calls to ask where the transport is; the operator reads the same status off the same screen. The biller calls a payer to check eligibility and sits on hold to capture a handful of fields. Patient confirmation calls go out one at a time, most reaching voicemail. The work is repetitive, the script is fixed, and the operator burns out on exactly the calls a machine could handle — while the high-judgment calls that actually need a human wait in the queue behind them.
HOW ADAPTIXCORE RUNS IT
The same job on one connected record.
AdaptixCore's phone agent answers and places those scripted calls inside the platform. It posts inbound transport-status updates straight to the transport board, calls payers and captures eligibility onto the claim, and confirms scheduled transports with the patient. Every call is recorded, transcribed, audited, and tied to the right contract, claim, or patient identity for the downstream workflow. The operator sees the live transcript, can barge in mid-call, or hand off to a human at any second — and PHI is redacted in transcript exports.
WHAT IT ACTUALLY DOES
Product behaviour, not adjectives.
Every line below is implemented behaviour you can exercise in the live demo — nothing on this page is a mock-up or a roadmap item.
Inbound transport status
facility calls, the agent answers and posts the update to the transport board
Outbound eligibility
the agent calls the payer, captures benefits, and attaches them to the claim
Outbound patient confirmation
confirms the scheduled transport and captures pickup details
Live transcript
the operator watches every call live and can barge in instantly
Human handoff
any call can be handed to a human operator at any second
Recorded and audited
recording, transcript, and audit log captured on every call
PHI-safe exports
transcripts redacted before export, tied to the right downstream record
WHERE THIS LIVES IN ADAPTIXCORE
This work belongs to the Communications application.
Calls, transcripts, delivery state, and communication history live in the Communications application, tied to the claim, the transport, and the patient record they belong to.
The application page shows who works in it, the workflow the record follows, and how it connects to the rest of the platform — all AdaptixCore applications share the same record.