EMS dispatchers and billing operators burn hours of every shift on calls that follow a script that never changes
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A realistic voice agent that answers and places the calls that follow a script — inbound transport status, outbound insurance eligibility, outbound patient confirmation, and 911 callback triage. Every call is recorded, transcribed, audited, and tied to the right contract, claim, or patient. Operators watch the live transcript and barge in at any second.
EMS dispatchers and billing operators burn hours of every shift on calls that follow a script that never changes
A facility calls to ask where the transport is; the operator reads the same status off the same screen
The biller calls a payer to check eligibility and sits on hold for twenty minutes to capture six fields
Patient confirmation calls go out one at a time, most reaching voicemail
Low-acuity 911 abandoned calls need a callback that nobody has time to place
The work is repetitive, the script is fixed, and the operator burns out on exactly the calls a machine could handle — while the high-judgment calls that actually need a human wait in the queue behind them
Cortex Phone is a realistic-voice agent that answers and places those scripted calls inside AdaptixCore. It posts inbound transport-status updates straight to TransportLink, calls payers and captures eligibility onto the claim, confirms scheduled transports with the patient, and runs automated callback triage on low-acuity 911 abandoned calls. Every call is recorded, transcribed, audited, and tied to the right contract, claim, or patient identity for the downstream workflow. The operator sees the live transcript, can barge in mid-call, or hand off to a human at any second — and PHI is redacted in transcript exports.
facility calls, the agent answers and posts the update to TransportLink
the agent calls the payer, captures benefits, and attaches them to the claim
confirms the scheduled transport and captures pickup details
automated callback for low-acuity 911 abandoned calls
the operator watches every call live and can barge in instantly
any call can be handed to a human operator at any second
recording, transcript, and audit log captured on every call
transcripts redacted before export, tied to the right downstream record
No swivel-chair integrations. No spreadsheet exports. One data model, shared across every module.
20 minutes with Joshua on a real tenant-isolated build — the actual operator workflow, no mocked data, no slideware.